Retrieval and replacement policy at the Saffa Communications site
The site has a special program called the Buyer Protection Program, which aims to help buyers to ensure that their purchases are protected on the site.

1. If the buyer buys and pays for goods, does not receive the goods, or receives goods other than those mentioned on the presentation page, then the buyer can apply for protection in accordance with the buyer's protection programmed and within the policy of returning the goods on the site so that you can return them free of charge and obtain all the money you have paid, within the terms and conditions specified by the site or line of communication.

· All you have to do in this case is contact us within two days of your receipt of the goods you want to return, and make sure that the goods remain inside their original packaging and in the same condition that you received them without use.

2. After the site management receives the sender's notification, work will be done to verify the status and details of the case, and in case it is determined (by location/sepia communications) that the client is right, the amounts paid by the client for the goods returned to him will be returned in the appropriate manner.

3. Freight charges for orders for the return of goods:
If the return is due to a fault of the location or line of communications or a problem with the product sent, the location or class of communications shall bear the charge for the shipment.

If the return was due to the buyer ' s fault and the product in its original condition was still unopened, the buyer would bear freight charges as well as return charges.

When can goods not be returned?
1. Goods cannot be returned if opened from their original cover
Goods can only be returned if they have been used, even once, if they have been damaged from the outset and have been proved to be so.

Goods cannot be returned if more than two days have passed since the purchase or receipt of the goods if they have been shipped to you.

The goods cannot be returned without proof that you are the buyer.

Goods cannot be returned without the invoice.

Can I replace the commodity I bought with another?
So far, the line of communications does not provide buyers with the possibility of replacing or changing a commodity with another commodity.